Device Backup & Restore (iOS) PART 1
Important Information “Company Support is not responsible for Personal Data on Backup and Restore process on iTunes/iCloud. If the restore process cause issues on device enrollment, please setup as new device without restoring from iTunes/iCloud.
iCloud account is not supported by Company, if users forgets Apple ID password or need instructions please refer to Apple Support - https://support.apple.com/icloud”
Description
Backup and Restore is the process of duplicating data and storing it in a secure place in case of a lost or damaged device and then restoring that data to the original/replacement device.
The purpose of this article is to help associates determine what is personal data and what to consider before the Backup & Restore to reduce data loss.
Company does not support or take responsibility for any lost personal data. Company is not responsible to store, backup or restore personal data.
What are examples for personal Data?
- Personal email accounts (Apple.com, Gmail, yahoo, etc…)
- Personal contacts/Photos/Videos
- Personal local Files (Excel, Word, PDF, etc…)
- All Non-corporate App & their App data
- e.g. WhatsApp Chats & Media, Bank apps, Games, Pandora, Netflix, etc.
- Personal MultiFactor Authentication apps (Banking TAN generators, Google authenticator, Microsoft Authenticator, etc…)
Why do I need to backup personal data?
When it is required to perform a factory wipe, all data on the device gets deleted. Sometimes it is not possible, to use a full device restore with iTunes or iCloud. The user has to take actions to make sure, personal data is backed up in another way. All data, that cannot get backed up in other ways will be lost in this process.
Can I use iTunes or iCloud to restore my personal data when a full restore is not possible?
You can partly make use of iTunes or iCloud backups. Data that can be backed up / transferred with iTunes or iCloud without full restore:
- Contacts
- Calendars
- Notes
- iCloud Photos (Caution! Locally stored pictures must be transferred to iCloud or any other storage to prevent loss!)
- iMessages
- Voice Memos
- text (SMS) and multimedia (MMS) messages
- Health data
If all your personal photos/videos are already stored in iCloud or another cloud storage, they will be retrievable.
What do I need to do before factory reset or return a corporate device?
- Identify all your personal data
- Find a possibility to backup this data a. Backup to Personal Cloud storage (Examples: Google Drive, OneDrive, Dropbox, etc..) b. Backup to Personal storage (Examples: external hard drive, USB, NAS, etc..)
- Confirm that all personal data is accessible from a different device(Personal Computer(Mac/PC), Mobile device(phone/tablet))
Backup steps:
Note: Before backing up your device, you have to delete it from the company portal app. If your device is an ABM (Apple Business Manager) device, you can skip steps 1-6. (To check this, open “Settings” If you see a message right under the headline saying: “This iPhone is supervised and managed by …” you got an ABM Device.
Step 1: Open the Company Portal App
Step 2: Tap Devices at the bottom
Step 3: If you have only one device, it will immediately open to the device settings. If you see a list of devices, tap the device you are currently using. Tap on the 3 dots next to the rename button.
Step 4: Tap on Remove Device *If option is greyed out, then you have an ABM device. You can skip to step 7.
Step 5: Tap on Remove
Step 6: Wait until the company apps have been removed from the device and continue to the next set of steps.
Step 7: Connect your device to the computer with a cable. Open iTunes if you have it. If not, install it from here.
Step 8: If this is the first time you have ever connected your device to the computer, the device will ask you if you trust this computer. Select Trust and enter the device passcode.
Step 9: Click on the button near the top left of iTunes to open the connected device’s settings page.
Step 10: The checkbox for Encrypt iPhone backup should be on by default. If this box is already checked, click Back Up Now (1).
A) If this is the first time you have backed up this device, you will be asked to create an encryption password (2).
This can be anything but make sure you remember it because you will use it every time you restore the device in the future.
B) If you have backed up the device before, Encrypt iPhone backup will be checked and iTunes will not ask for your password.
Step 11: iTunes will now begin the device backup. Please do not unplug the device until the backup has complete or the backup will fail. This may take a while.
Step 12: The device has now been backed up. You can continue to use your current device or restore the backup to a new device.
Next post(PART 2), we will check the options to on how to restore backup during initial setup